Currently, First Call Resolution (FCR) is one of the most important indicators when assessing service efficiency, as it represents a company’s ability to resolve issues on the first contact. To help you and answer your… First Call Resolution (FCR): what it is, what it means, and how to improve it

Changing consumer habits and advances in technology have transformed the way many companies operate. These changes affect all sectors, especially customer service. This raises the need to understand the impact of SAC 4.0. SAC 4.0… SAC 4.0: what it is and how it transforms your customer service with technology

Drip marketing is a powerful tool that can keep your audience engaged, increase conversions automatically, and help optimize communication in strategic digital campaigns. In this article, we will explore how this strategy works, its main… Drip Marketing: What It Is and How It Can Increase Your Sales

Finding quality platforms that offer support for your course, a members area, and a sales page is a fundamental step in a digital product strategy. Kiwify is a great option for those interested in investing… What are the best-selling products on Kiwify?

Attracting consumers’ attention is one of the main challenges for those who manage physical or virtual stores. In this context, merchandising emerges as an indispensable technique for highlighting products, attracting customers, and strategically boosting sales.… What is Merchandising? Strategies and techniques to sell more

Understanding what CMS is is essential for anyone who wants to create and manage a website in a practical and efficient way. That’s because, with a tool like this, you can customize the layout, organize… What is CMS: Learn Everything and Check Out the 5 Best Tools

In recent years, advances in artificial intelligence have transformed the way companies manage their customers. Adopting an AI-powered CRM allows you to automate tasks, personalize interactions, and increase service efficiency, making the sales and support… AI CRM: 6 Best Tools to Use in 2025

The use of AI customer service has become indispensable for companies of all sizes. This is because automation based on artificial intelligence improves operational efficiency, saving time for both staff and consumers. When contacting customer… AI customer service: What are the benefits for your company?

In 2024, rumors circulated about a possible browser developed by OpenAI. And now in 2025, the company has officially unveiled ChatGPT Atlas. A browser that brings artificial intelligence as a central element of the experience,… ChatGPT Atlas: What it is and how it works