A commercial calendar is essential for planning to turn special dates into real revenue opportunities. That’s why planning the year in advance is one of the key differentiators for online stores that want to sell… Commercial Calendar: Learn about the main seasonal dates for 2026
Currently, First Call Resolution (FCR) is one of the most important indicators when assessing service efficiency, as it represents a company’s ability to resolve issues on the first contact. To help you and answer your… First Call Resolution (FCR): what it is, what it means, and how to improve it
Phygital is transforming the way we relate to brands. This fusion between the physical and digital worlds creates more human and personalized experiences. Understand how this connection is reinventing consumption and bringing companies closer to… Phygital: the new way to connect brands and people
Changing consumer habits and advances in technology have transformed the way many companies operate. These changes affect all sectors, especially customer service. This raises the need to understand the impact of SAC 4.0. SAC 4.0… SAC 4.0: what it is and how it transforms your customer service with technology
Business Intelligence has become a key strategic ally for companies that want to succeed in any industry. In a world where the volume of information and data grows every day, the ability to transform raw… BI Tools: 10 Best Options
A thumbnail is often the first contact a user has with content. The success of getting people to click on your links is directly related to this term. Check out our article to understand what… Understand what a thumbnail is and learn how to create one
Drip marketing is a powerful tool that can keep your audience engaged, increase conversions automatically, and help optimize communication in strategic digital campaigns. In this article, we will explore how this strategy works, its main… Drip Marketing: What It Is and How It Can Increase Your Sales
Choosing the best exchange agency is essential to ensure a pleasant and successful international experience. However, with so many options available, this task can become confusing and challenging. To help you make an informed decision,… Exchange Agency: 7 Best Companies in Brazil
Finding quality platforms that offer support for your course, a members area, and a sales page is a fundamental step in a digital product strategy. Kiwify is a great option for those interested in investing… What are the best-selling products on Kiwify?
